FAQ

You can order by adding the products to your shopping cart. Upon check out you will be asked to select a payment method.
Credit card or debit card payments will be done through Paypal.
For bank deposit, kindly email a copy of your bank deposit slip to kay.kriziaph@gmail.com

BANK ACCOUNT NAME : RETICELLA INC.
BDO Account Number : 00 1558 031 225 

Shipping will take 3-5 Business Days for Metro Manila & International and 5-7 Business Days for Provincial.

Philippine Orders :

LBC, Fastrack (3-5 Business Days)

Lalamove (Extra charge for same day shipping)
International Orders : DHL

If damage of item purchased has been verified after assessment, replacement of item(s) will be sent back to the customer without additional shipping fee.

If Item is deemed damaged due to misuse or change of mind of customer, no return will be made, unless customer is willing to shoulder shipment fees for return and re-delivery.

In general, only damaged items will be entertained for exchange. Specific cases like that of wrong sizes can become an exception, as long as the item(s) to be exchanged are of the same kind or of the same price or higher. All of the said items must be presented together with its invoice and its original packaging. Damaged items must be reported within seven (7) days from date of delivery. Those reported beyond the date of validity are subject to further assessment and approval of management.

We would recommend you to size up when your measurement falls in between 2 sizes.

Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personally identifiable information with any third party. Our payment options are also secured by PayPal.